Shipping policy

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At Optimised Nutrition, we work to get your order packed and on its way quickly.

Order dispatch

We aim to dispatch all orders within 24 hours of receiving your order confirmation. If an unexpected delay occurs, we will contact you with an update.

UK delivery

We send UK orders using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.

Delivery times are estimates and are not guaranteed. Bank holidays, busy periods and postal disruption may affect delivery.

Shipping costs

Delivery charges are displayed at checkout before you complete your purchase.

Tracking your order

Once your order has been dispatched, you will receive a dispatch confirmation with tracking details so you can follow your parcel’s progress.

Delivery details

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We will do our best to update your details before dispatch.

Delayed, missing or damaged orders

If your order has not arrived within the expected delivery timeframe, or arrives damaged, please contact us through our website with your order number. For damaged items, please include photographs of the product and packaging where possible.

We will investigate and help resolve the issue.

Contact us

For any shipping enquiries, please use the contact details on our website and include your order number.