Cancellation policy

At Optimised Nutrition, we understand that you may change your mind about an order.

Cancelling before dispatch

We aim to dispatch orders within 24 hours. To cancel before dispatch, please contact Info@optimised-nutrition.com as soon as possible, quoting your order number.

If your order has already been dispatched, you can still exercise your cancellation rights where applicable by following the process below.

Your right to cancel

For eligible online purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive it. If your order is delivered in separate parcels, this period ends 14 days after the day you receive the last item.

To cancel, email Info@optimised-nutrition.com with a clear statement that you wish to cancel. Please include your name and order number so we can identify your purchase.

Returning your order

You must send the goods back within 14 days of telling us you wish to cancel.

 

You are responsible for the direct cost of returning goods when cancelling because you have changed your mind. We recommend keeping proof of postage.

Please package items securely. You may inspect goods as you would in a shop, but we may reduce your refund if handling beyond what is necessary to establish their nature, characteristics and functioning has reduced their value.

Opened supplements

The right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. This includes supplements where opening the protective seal makes them unsuitable for return for those reasons.

This does not affect your rights if a product is faulty, damaged or not as described.

Refunds

For eligible cancellations, we will refund you without undue delay and within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If no goods were dispatched, we will refund you within 14 days of being informed of your cancellation.

If you cancel your entire order, we will also refund the cost of our standard outbound delivery. Any additional amount paid for a premium delivery option will not be refunded.

Refunds will be made to your original payment method, unless otherwise agreed, without a refund processing fee.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact INFO@Optimised-nutrition.com with your order number and details of the issue. We will arrange an appropriate resolution and cover reasonable return costs where applicable.

Your statutory rights are unaffected by this policy.